Terms of Service

1. Acceptance of These Terms

By accessing the BFE, LLC website or by engaging our services, you agree to be bound by these Terms of Service and by our Privacy Policy, which is incorporated into these terms by reference. If you do not agree with any part of these terms, you must not access our website or use our services. Your continued use of our website or services after any modification of these terms constitutes your acceptance of the modified terms.

These terms form a legally binding agreement between you and BFE, LLC. We encourage you to review these terms carefully and to contact us if you have any questions before you begin to use our website or services. Where a separate written agreement, statement of work, or proposal governs a specific engagement, that document will take precedence over these general terms to the extent of any conflict.

2. About BFE, LLC

BFE, LLC is a computer systems design and integration firm. We design system architectures, integrate software and platforms, engineer infrastructure and cloud environments, provide security and compliance services, and operate managed IT environments with round-the-clock support. Our headquarters and principal place of business is located at 14647 S Porter Rockwell Blvd Ste B, Bluffdale - 84065-1947, United States (US).

Our contact email address is query@bfe.lol and our telephone number is +19796331631. References to BFE, LLC in these terms mean the legal entity BFE, LLC and, where the context requires, the developer BFEY acting on our behalf. These terms apply to all users of our website and all clients of our services, regardless of where they are located.

3. Scope of Services

BFE, LLC provides computer systems design and integration services, including but not limited to systems architecture design, software and platform integration, infrastructure and cloud engineering, security and compliance services, managed IT operations, and technical support. The specific services to be provided under any engagement are described in the applicable proposal or statement of work agreed between you and BFE, LLC.

Our services are professional and technical in nature. We exercise professional judgment in the delivery of services, and we do not guarantee specific business outcomes such as revenue growth or competitive advantage. We commit to perform services in a professional manner consistent with industry standards, but the results of our work depend on factors beyond our control, including the accuracy of information you provide and the performance of third-party systems and services.

4. Eligibility

Our website and services are intended for use by business organizations and their authorized representatives. To use our services, you must be at least eighteen years of age and legally capable of entering into binding contracts. If you are entering into these terms on behalf of an organization, you represent that you have the authority to bind that organization, and references to you in these terms include the organization you represent.

We may refuse to provide services to any person or organization at our discretion, subject to applicable law. We do not knowingly provide services to individuals who are prohibited from receiving such services under applicable export control or sanctions laws. You agree that all information you provide to us during registration and engagement is accurate, current, and complete.

5. Accounts and Registration

Some aspects of our services may require you to register an account or provide credentials to access client portals and reporting. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account, and you agree to use strong, unique passwords and to keep your contact information current.

We are not liable for any loss or damage arising from your failure to protect your account credentials or from unauthorized use of your account that occurs despite reasonable security measures. We reserve the right to suspend or terminate accounts that are used in violation of these terms, that present a security risk, or that are no longer associated with an active engagement. You may request closure of your account at any time by contacting us.

6. Proposals and Statements of Work

Each engagement with BFE, LLC is defined by a proposal or statement of work that describes the scope of work, deliverables, timeline, fees, and other terms specific to the project. Proposals are valid for the period stated in the proposal and may be revised if circumstances change materially. A binding engagement begins only when you accept a proposal or statement of work in writing, or when we otherwise agree in writing to commence work.

Changes to the scope of an approved statement of work must be documented in a written change order or amendment agreed by both parties. Work performed outside the documented scope may be billed separately. We will not begin work that materially changes the scope or budget of an engagement until the change is approved in writing, and we will keep you informed of any anticipated changes to timeline or cost.

7. Fees and Payment

Fees for our services are set out in the applicable proposal, statement of work, or service agreement. Unless otherwise stated, fees are exclusive of applicable taxes, and you are responsible for any sales, use, value-added, or similar taxes imposed in connection with our services. Invoices are payable within the payment terms stated on the invoice, typically net thirty days from the date of invoice.

If a payment is not received by the due date, we may suspend delivery of services until the outstanding amount is paid. We may charge interest on overdue amounts at the highest rate permitted by applicable law. Reimbursable expenses, such as travel and third-party licensing costs, are billed in addition to fees unless stated otherwise. We will not begin or continue work if you have an undisputed overdue balance beyond the agreed payment terms.

8. Client Responsibilities

You agree to cooperate with BFE, LLC in the delivery of services, to provide timely access to personnel, information, systems, and facilities reasonably required for our work, and to make decisions and provide approvals within reasonable timeframes. Delays caused by your failure to fulfill these responsibilities may affect project timelines and may result in additional charges.

You are responsible for the accuracy and completeness of all information you provide to us, and for ensuring that you have the legal right to grant us access to the systems and data needed to perform the services. You agree to maintain appropriate security of your own systems and credentials, and to comply with all laws and regulations applicable to your business and to the use of our services.

9. Acceptable Use

You agree to use our website and services only for lawful purposes and in compliance with these terms. You may not use our website or services in any way that violates applicable law, infringes the rights of others, interferes with the operation of our systems, or attempts to gain unauthorized access to our systems or networks. You may not reverse engineer, decompile, or attempt to extract the source code of our proprietary tools and materials.

You may not use our website or services to transmit malicious software, to send unsolicited commercial messages, to impersonate others, to collect information about other users without their consent, or to probe, scan, or test the vulnerability of our systems. We reserve the right to investigate suspected violations of these terms and to take appropriate action, including suspension or termination of services and cooperation with law enforcement authorities.

10. Intellectual Property Rights

Our website, its design, content, and all proprietary tools, methodologies, frameworks, documentation, and other materials we create in the course of providing services are owned by BFE, LLC or our licensors and are protected by applicable intellectual property laws. Subject to these terms, we grant you a limited, non-exclusive, non-transferable right to use our website and any deliverables licensed to you solely for your internal business purposes.

Unless otherwise agreed in writing, deliverables created specifically for your engagement are licensed to you for your internal use, while the underlying tools, methodologies, and pre-existing intellectual property of BFE, LLC remain our property. Nothing in these terms transfers ownership of any intellectual property to you, and you agree not to remove or alter any proprietary notices. Where a deliverable includes third-party content, your use of that content is subject to the applicable third-party license.

11. Confidential Information

During an engagement, each party may disclose confidential information to the other. Confidential information includes non-public business, technical, financial, and personal information, whether disclosed orally or in writing. The receiving party agrees to protect the confidential information of the disclosing party with the same degree of care it uses to protect its own confidential information, and not less than reasonable care, and to use the information only for the purpose of the engagement.

The obligation of confidentiality does not apply to information that is publicly available through no fault of the receiving party, that was known to the receiving party before disclosure, that is lawfully received from a third party without restriction, that is independently developed, or that is required to be disclosed by law. Confidential obligations survive the termination of an engagement for a reasonable period, and obligations relating to trade secrets survive indefinitely. Upon request, each party will return or destroy the confidential information of the other party.

12. Warranties and Disclaimers

We warrant that we will perform services with reasonable care and skill and in accordance with the applicable statement of work. To the extent permitted by law, we provide our website and services on an as is and as available basis, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title.

We do not warrant that our website or services will be uninterrupted, error-free, or completely secure, or that defects will be corrected. We do not warrant the results of services or the suitability of our deliverables for your specific business purposes. You acknowledge that systems, including those we design and operate, are subject to inherent risks, and you accept the residual risks that cannot be eliminated by reasonable security measures.

13. Limitation of Liability

To the maximum extent permitted by law, BFE, LLC will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, loss of data, business interruption, or loss of goodwill, arising out of or in connection with these terms, our website, or our services, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, the aggregate liability of BFE, LLC for all claims arising out of or in connection with these terms, our website, or our services, whether in contract, tort, or otherwise, will not exceed the total fees paid by you to BFE, LLC during the twelve months preceding the event giving rise to the claim. Certain jurisdictions do not allow the limitation or exclusion of liability for particular damages, and in such cases the limitations in this section apply to the fullest extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless BFE, LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in connection with your use of our website or services, your breach of these terms, your violation of applicable law, or your infringement of the rights of any third party.

This indemnification obligation survives the termination of these terms and any engagement. We will provide you with prompt notice of any claim subject to this indemnification, and we will provide reasonable cooperation at your expense in the defense of such claims. You may not settle any claim without our prior written consent if the settlement imposes any obligation on BFE, LLC or admits any liability on our part.

15. Third-Party Services and Links

Our website may contain links to third-party websites and services, and our services may depend on or integrate with third-party platforms and software. We do not control and are not responsible for the content, policies, or practices of third parties. Your use of third-party services is governed by the terms and privacy policies of those providers, and we encourage you to review those documents.

We are not liable for any loss or damage arising from third-party services, including outages, changes in terms, data loss, or security incidents affecting third-party platforms. We will make reasonable efforts to inform you of material changes to third-party services that affect our delivery, but the final decision to continue using such services rests with you. Nothing in these terms creates a relationship between you and any third-party provider.

16. Service Availability and Support

We endeavor to maintain high availability of the services we operate, subject to scheduled maintenance, third-party outages, and factors beyond our control. The service levels, if any, applicable to managed and support engagements are defined in the applicable service agreement. Where no service agreement specifies otherwise, we will use reasonable commercial efforts to restore service promptly in the event of an outage.

Our support desk is available to eligible clients as defined in their service agreement, which may include around-the-clock coverage. We prioritize incidents according to their severity and impact, and we provide status updates in accordance with the applicable service levels. We will not be deemed in breach of any availability commitment to the extent that unavailability results from causes outside our reasonable control.

17. Termination

These terms remain in effect for as long as you use our website or services. Either party may terminate an engagement for convenience upon the notice period specified in the applicable service agreement or statement of work. Either party may terminate these terms and any engagement immediately if the other party materially breaches these terms and fails to cure the breach within thirty days of written notice.

Upon termination, you agree to pay all fees and expenses due for work performed through the effective date of termination, and we agree to return or destroy your confidential information as described in these terms. Sections of these terms that by their nature should survive termination, including intellectual property, confidentiality, limitation of liability, indemnification, and governing law, will survive in accordance with their terms.

18. Governing Law

These terms and any engagement between you and BFE, LLC will be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law principles, and where applicable, the federal laws of the United States. You agree that the exclusive venue for any legal action arising out of or relating to these terms will be the state and federal courts located in Salt Lake County, Utah.

Nothing in this section limits our right to seek injunctive or equitable relief in any court of competent jurisdiction, or your right to bring claims in a court of your own jurisdiction where required by mandatory consumer protection law. If you reside outside the United States, you acknowledge that these terms are governed by the laws of the State of Utah and that you are voluntarily submitting to the jurisdiction of the courts described in this section.

19. Dispute Resolution

We encourage the prompt and good-faith resolution of any dispute arising out of or relating to these terms or our services. Before commencing any legal action, the parties agree to attempt to resolve the dispute through direct negotiation, and either party may request a meeting of authorized representatives to discuss the matter within thirty days of notice of the dispute.

If the dispute is not resolved through negotiation within sixty days, either party may pursue the remedies available to it under applicable law. To the extent permitted by law, any legal action must be commenced within the statute of limitations applicable to the claim. This section does not prevent either party from seeking injunctive relief to protect its intellectual property or confidential information, or from seeking urgent interim relief in any court of competent jurisdiction.

20. Force Majeure

Neither party will be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, government action, pandemics, power failures, telecommunications or internet outages, and failures of third-party services. The affected party will notify the other party of the event as soon as reasonably practicable and will use reasonable efforts to resume performance as soon as possible.

If a force majeure event continues for more than thirty days, either party may terminate the affected engagement by written notice without liability for the unfinished portion of the work, subject to payment for work performed and expenses incurred before the effective date of termination. This section does not excuse your obligation to make payments for services already delivered.

21. Entire Agreement

These terms, together with our Privacy Policy and any applicable proposal, statement of work, or service agreement, constitute the entire agreement between you and BFE, LLC regarding the subject matter of these documents, and they supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

In the event of a conflict between these terms and a signed service agreement or statement of work, the signed document will prevail with respect to the specific engagement to the extent of the conflict. Any purchase order or similar document issued by you is accepted subject to these terms, and any additional or conflicting terms in such documents will not apply unless expressly accepted by us in writing.

22. Amendments

We may amend these terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will update the Last updated date at the top of this page and, where appropriate, provide notice on our website. The amended terms will become effective on the date specified in the notice, and your continued use of our website or services after that date constitutes acceptance of the amended terms.

If you do not agree to the amended terms, you must stop using our website and services and terminate any active engagement in accordance with its terms. Amendments do not apply to disputes that arose before the effective date of the amendment. We will retain records of prior versions of these terms for your reference upon request.

23. Severability

If any provision of these terms is held to be invalid, illegal, or unenforceable under applicable law, that provision will be enforced to the maximum extent permitted, and the remaining provisions of these terms will continue in full force and effect. The invalid provision will be deemed modified so that it is valid and enforceable while preserving, to the greatest extent possible, the original intent of the parties.

If we fail to enforce any provision of these terms, that failure will not constitute a waiver of that provision or of any other provision, and we retain the right to enforce all provisions at a later time. The unenforceability of any provision does not affect the validity of the remaining provisions or of the agreement as a whole.

24. Waiver

No waiver of any provision of these terms will be effective unless it is in writing and signed by the party against whom the waiver is asserted. A waiver of any provision or of any breach will not constitute a waiver of any other provision or of any subsequent breach, and the party granting the waiver retains the right to enforce the provision in the future.

Our delay or failure to exercise any right or remedy under these terms, or to require performance of any obligation, will not operate as a waiver of that right, remedy, or obligation. The rights and remedies provided in these terms are cumulative and are in addition to, and not exclusive of, any other rights or remedies available at law or in equity.

25. Contact Us

If you have questions about these Terms of Service, or if you wish to contact us regarding any matter relating to your use of our website or services, please reach us using the contact details below. We will respond to your inquiry as promptly as possible, and we will address any concern you raise in good faith.